We make personalised gift giving easy, fast and letter perfect ........... we guarantee it!
Our buyers select only the highest quality gifts, which are
then customised just4u! We inspect every item again for quality
and accuracy before it ships to you or someone special.
We guarantee our personalised products to be free of manufacturing errors or product defects. If there is a quality issue with your
order, you may return it in new condition and in its original packaging
for a prompt exchange for the same item, or immediate full refund.
Understandably, personalised items cannot be accepted for return, unless
there is a manufacturing error or product defect. All refunds and
exchanges must be made within 30 days of receipt.
We want your order to be made just the way you want it!
We understand that everyone makes mistakes (including us!) Please review
your personal information before submitting your order. Check spelling, dates and names carefully.
Understandably, we are not able to accept cancellations or changes to
orders once proofs have been approved, as they are immediately sent into
- ACCEPTANCE - All orders and transactions between Gifts made4u (GM) and the customer are
accepted on these conditions of sale only. It is the responsibility of the
customer to read such conditions before entering upon a transaction.
- EXCLUSIVITY - GM trading terms and conditions shall apply to the exclusion of any other
terms and conditions, unless an agreement is in writing and signed by a
representative of GM and the Customer.
- VARIATIONS - GM
may vary, without any liability, the content of the site, including
quotations, sales literature or other documents as long as such
alterations do not materially affect the quality of the goods. All
products are printed by hand, as such GM shall endeavour to match the
colour, style and positioning on each item however GM is unable to
guarantee an exact match.
- PRICE - All
prices quoted on GM website are in Australian Dollars and are inclusive of
GST within Australia.
GM is entitled to increase the price of goods at any time prior to
printing the product(s) due to factors beyond our control, however once
the product(s) has been printed GM will honour the price as per the email
agreement with the customer.
- QUOTES - Quotes
are valid for a period of 30 days unless otherwise agreed in writing by
GM. A quote is a separate agreement between GM and the customer and as
such the customer is not entitled to any further discount as advertised on
- PAYMENT - The
customer shall pay for all goods prior to print and dispatch due to the
personalised nature of trade unless otherwise agreed in writing between GM
and the customer. Should an agreement be accepted between GM and the
customer, GM is entitled to invoice the customer for payment on or at any
time after dispatch of goods. The customer shall make payment without
deduction or setoff within 30 days of the date upon the invoice. Payment
is to be made either by direct deposit or using the secure online shopping
cart within our website. In making payment the customer is within
agreement that they are the account holder and that sufficient funds are
held to honour the payment.
- NON PAYMENT - If payment has not been made within 30 days of the invoiced date, GM is
entitled to (a) suspend any further orders for the customer, and (b)
charge the customer interest at a rate of 2% a month or part thereof from
the date such monies are due until payment in full is made, and (c) pass
on all collection charges to the customer that are incurred in the
collection of the monies, until payment in full is made.
- CANCELLATION - No goods are sold to the customer on a sale or return basis. The customer
has no right to reject or return the goods without the consent of GM. As
goods are personalised a 'cooling off' period is not applicable.
Personalised items of clothing may not be exchanged or refunded should the
customer request an incorrect size at time of order. Your statutory rights
are not affected.
- ALTERATIONS - GM shall endeavour to make amendments to requested orders as timely as
possible. However if this request is received after the product has been
printed GM shall not be liable for the cost of a reprint.
- DELIVERY - Any
dates provided for delivery are approximate only, and GM is not
responsible for the timely receipt of goods once dispatched to the
customer. As such, late deliveries will not be refunded, and payment will
be pursued due to the personalised nature of our products. Please note GM
next day print and dispatch service is currently only applicable to gift
orders, and is offered at the discretion of GM. Orders not received within
7 working days of dispatch must be reported to GM by email. Failure to
notify us within this period may result in GM not accepting any
responsibility for items dispatched and not delivered/received.
- NATIONAL DELIVERY COSTS - The costs displayed throughout the site includes the cost of
postage within Australia,
with the exception of bulk orders which shall be quoted to illustrate
unit and courier costs. This cost shall be quoted to the customer prior to
acceptance. A shipping fee shall be added before the checkout process.
Costs for delivery outside Australia
shall be calculated in accordance with point 12 of these terms. Orders
will be dispatched using Australia Post or for larger parcels a Courier at
the discretion of GM. Goods returned to GM described as undeliverable,
will be subject to a redelivery charge.
- INTERNATIONAL DELIVERY COSTS - Postage outside Australia will be calculated
dependent upon the weight and dimensions of the product/s ordered. For
small orders an additional International shipping fee shall be added before
the checkout process. For larger orders a quote is available upon request.
Parcels leaving Australia
shall be identified with a customs label identifying the contents of the
parcel. This may be examined by customs.
- DAMAGED GOODS - Damaged goods must be reported to GM within 48 hours of delivery by email,
failure to do so and GM will not accept responsibility and the customer
shall not be entitled to reject the goods. Upon agreement by email GM will
cover the cost for the return of the product(s) using either 1st or 2nd
class post, or courier costs on larger orders. Products must be received
by GM to qualify for a replacement free of charge. A refund may be
considered at the discretion of GM. A refund or replacement will not be
offered in the instance that an image of poor quality has been supplied by
the customer and printed by GM.
- COLOUR & SAMPLE MATCHING - GM will endeavour to match colours as closely as
possible. Exact colour matching onto different substrates is not always
possible and GM is unable to guarantee an exact match. As such the
customer has no right to reject or return the goods on these grounds.
Should the customer have concerns regarding the colour match on multiple
orders of the same design GM recommends that a sample is obtained, to
proceed without a sample is at the sole risk of the customer. All products
are printed by hand, as such GM shall endeavour to match the colour, style
and positioning on each item however GM is unable to guarantee an exact
- IMAGES - GM
does not accept responsibility for the quality of images sent to us, 'the
higher the quality of image the better the print'. (please refer to the Photo Tips & Techniques section of this site). Licensed or copyright images, logos or
trademarks must not be submitted to GM by the customer for reprint without
the consent of the owner. GM shall not be liable for any claim or expense
arising out of any illegal or libellous matter printed for the customer or
any infringement of copyright or patent or similar right resulting from
compliance of the customers instructions either expressed or implied. Any
legal costs incurred in such matter shall be borne by the customer.
- DESIGN SERVICE - GM Design offers an OFF-LINE Service that is designed to personalise your
image on our products. GM shall then resize the image to provide the
customer with a product of optimal quality. GM accepts no responsibility
for poor quality images submitted to us. The better the image supplied to GM the better the print.
- ERRORS - GM
does not accept responsibility for customer input or spelling mistakes on
orders. GM does not accept responsibility for errors on larger orders once
a printing proof has been accepted by email with the customer.
- LIABILITY - Except in the case of death or personal injury caused by negligence on
behalf of GM, GM will not be liable to the customer by reason of any
representation, implied warranty, condition or other term, or any duty at
common law, or under the express terms of the conditions for any
consequential loss or damage (whether for loss or profit or otherwise),
costs, expenses or other claims for consequential compensation whatsoever
which arise out of, or in connection with the supply of the goods or their
use or resale by the customer.
- WEBSITE LIABILITY - Whilst GM endeavours to keep the website and emails free from viruses,
trojans, worms and any other similar such ailments, GM shall not be liable
to the customer or site visitors for any destructive results.
- FORCE MAJEURE - GM shall not be liable to the customer or be deemed to be in breach of the
contract of sale for any delay in performing, or any failure to perform,
any of GM obligations in relation to the goods if the delay or failure was
due to any reason beyond GM reasonable control.
- JURISDICTION - Any contract formed under these conditions of sale shall be construed and
enforced in accordance with Australian Law.